Customer Service Rep(09460) - 17792 Aprile Dr.

Domino's Franchise•Land O' Lakes, FL

6d•Onsite

About The Position

A Domino’s Customer Service Representative provides friendly service, takes and processes customer orders, addresses customer concerns, handles cash, upsells products, prepares food and pizzas, and keeps the store clean and safe. Team members receive in-store training and support from a manager or teammate. The role may offer opportunities to advance from customer service into management and franchise ownership. The position involves operating store equipment, stocking and preparing ingredients, processing telephone and in-person orders, taking inventory and completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and co-workers, use a computer keyboard or touch screen, perform calculations and make accurate change, and work independently or with others under stress while meeting quality standards. Work takes place in a store with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or higher in some areas. Duties may also involve adverse weather outdoors, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. The job requires frequent standing, reaching and hand use; some walking, lifting, carrying, pushing or pulling trays, climbing, bending, crouching, and squatting are also required. Deliveries can include items weighing up to 50 pounds.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, reaching and continuous hand use, and lifting deliveries weighing up to 50 pounds.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person and process them accurately.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare food.
Control food and portions and follow hygiene and food-safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate all equipment.
Stock ingredients from the delivery area into storage and work areas, including the walk-in cooler.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Communicate with customers and co-workers to process orders.
Unload and move ingredient and supply deliveries using a hand truck as needed.