Customer Service Rep(06284) - 1107 W. Platte Ave.
About The Position
The Customer Service Rep operates equipment, stocks ingredients from delivery areas to storage, work areas, and the walk-in cooler, prepares products, receives and processes telephone orders, and cleans equipment and the facility daily. Orientation and on-the-job training are provided. The role requires communicating with customers and co-workers in person and over the phone, accurately handling order entry and monetary change, and performing repetitive tasks while meeting quality standards. Work involves exposure to varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. Physical activities include standing, walking, sitting, lifting, carrying, pushing and pulling, climbing, bending, crouching, reaching, and using tools and equipment.
Requirements
- Ability to communicate verbally with customers and co-workers.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
- Ability to talk and hear on the telephone.
- Near- and mid-range vision for most in-store tasks and depth perception.
- Ability to differentiate between hot and cold surfaces.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand, walk, sit, lift up to 50 pounds, carry up to 30 pounds, push and pull trays on dollies, climb, repeatedly bend at the waist for 30–45 seconds, crouch or squat, reach, and perform hand tasks using hand-eye coordination.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
- Prepare product.
- Receive and process telephone orders.
- Clean equipment and the facility daily.
- Communicate with customers and co-workers to process orders over the phone and in person.
- Enter orders using a computer keyboard or touchscreen.
- Make correct monetary change.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
