Customer Service Rep(03461) - 209-217 Main St

Domino's Franchise•Hudson Falls, NY

22h

About The Position

Domino’s Pizza is seeking customer service representatives with strong people skills to support store operations. Team members may work part-time or full-time, with schedules intended to accommodate other commitments. The role offers opportunities for advancement, including progression into management and franchise ownership. On-the-job orientation and training are provided. General duties include operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing related paperwork, and cleaning equipment and the facility. The role requires communicating with customers and coworkers in person and by telephone, accurately entering orders, handling monetary change, and working independently or with others under stress while meeting quality standards. Work takes place in a pizza store and includes standing for most tasks, short periods of walking, and occasional desk-based paperwork. Conditions may include changing temperatures, food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. Physical tasks include handling deliveries weighing up to 50 pounds, carrying supplies, moving trays on dollies, and frequent reaching, bending, hand use, and other store tasks.

Requirements

Must be 16 years of age or older.
Ability to understand and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances.
Ability to handle deliveries weighing up to 50 pounds.
Ability to perform frequent reaching and hand tasks, and to bend, crouch, squat, push, pull, and occasionally climb stairs or a ladder.
Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders, including communicating with customers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Use a computer keyboard or touch screen to enter orders.
Handle monetary change accurately.
Unload and move deliveries and supplies, including lifting, carrying, pushing, and pulling items.
Perform other store tasks such as stocking shelves, cleaning, and occasional maintenance.