Customer Service Rep(07844) - 1811 W. Commonwealth Ave.

Domino's Franchise • Fullerton, CA

7d • Onsite

About The Position

The Customer Service Rep operates equipment; stocks ingredients from delivery areas to storage, work areas, and walk-in coolers; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. Orientation and training are provided on the job.

The role requires communicating with customers and co-workers in person and by telephone, following written instructions, processing orders, handling monetary change, and entering orders using a computer keyboard or touch screen. Work is primarily performed standing, with short-distance walking and paperwork completed while seated. The position may involve driving to deliver orders within a designated area, as well as lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.

Working conditions include exposure to changing weather and temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The role requires near- and mid-range vision, depth perception, and the ability to distinguish hot from cold surfaces. Some deliveries may require navigating five or more flights of stairs.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to lift and handle deliveries weighing up to 50 pounds and to place cases on shelves up to 72 inches high.
• Ability to perform the physical activities described, including standing, walking, carrying, pushing, pulling, climbing, stooping, crouching, reaching, and frequent hand use.
• Ability to drive for deliveries within the designated delivery area.

Responsibilities

• Operate all equipment.
• Stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders in person and by telephone.
• Make correct monetary change.
• Use a computer keyboard or touch screen to enter orders.
• Unload deliveries and move ingredients and supplies to storage shelves.
• Deliver pizzas within a designated delivery area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed