About The Position

The Customer Service Rep operates all equipment and supports product preparation and order processing. The role includes stocking ingredients from delivery areas to storage, work areas, and the walk-in cooler; receiving and processing telephone orders; taking inventory and completing related paperwork; and cleaning equipment and the facility approximately daily. The position requires accurate and quick basic arithmetic, the ability to make correct monetary change, and effective verbal, writing, and telephone skills. The employee must coordinate eyes and hands or fingers to make precise movements quickly, enter orders using a computer keyboard or touch screen, understand and provide written instructions, and communicate with customers and coworkers in person and over the phone.

Requirements

  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders both over the phone and in person.

Responsibilities

  • Operate all equipment.
  • Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare product.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Communicate with customers and coworkers to process orders in person and over the phone.
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