Customer Service Rep(06283) - 1010 W. Main St.
About The Position
The Customer Service Rep operates equipment, stocks ingredients from the delivery area to storage, the work area, and the walk-in cooler, prepares products, receives and processes telephone orders, and cleans equipment and the facility daily. Orientation and on-the-job training are provided. The role involves communicating with customers and co-workers to process orders in person and by phone, handling monetary change, and entering orders using a computer keyboard or touchscreen. Work conditions include temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas, sudden environmental changes, food odors, cornmeal dust, cramped areas such as walk-in coolers, hot surfaces up to 500 degrees or higher, sharp edges, and moving mechanical parts. The role requires talking and hearing by telephone, near- and mid-range vision, depth perception, and distinguishing hot from cold surfaces. Physical activities include standing, walking, sitting, lifting, carrying, pushing and pulling trays, climbing, bending, crouching, reaching, and performing hand tasks with hand-eye coordination.
Requirements
- Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet strict quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand, walk, sit, lift up to 50 pounds, carry up to 30 pounds, push and pull trays on dollies, climb, bend repeatedly at the waist for 30–45 seconds, crouch or squat, reach, and perform hand tasks using hand-eye coordination.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Clean equipment and the facility daily.
- Communicate with customers and co-workers to process orders in person and by phone.
- Make correct monetary change.
- Enter orders using a computer keyboard or touchscreen.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
