Customer Service Rep(08095) - 33 W Windsor Blvd.

Domino's Franchise•Windsor, VA

About The Position

The Customer Service Rep is expected to meet Domino’s Pizza’s minimum performance standards. The role involves answering phone calls and assisting carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees must maintain the required appearance, demonstrate the customer WOW steps—apologize, give customers what they want, and give them something extra—and repeat every order to confirm its accuracy, along with the customer’s name and address. The posting also lists operational and safety procedures for pizza makers and drivers.

Responsibilities

Answer phone calls and assist carryout customers in a polite and courteous manner.
Be helpful and knowledgeable about the menu.
Maintain the required appearance standards.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Repeat every order to confirm accuracy and confirm the customer’s name and address.
Pizza makers must count pepperoni and ham on every order, regardless of the amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
Pizza makers must wash their hands before making products and follow proper product procedures.
Drivers must carry $1 in coin change on every delivery and say, “Let me get your change,” on every order.
Do not carry more than $20 while on the clock, including personal money.
Do not have a pocket knife or any weapon while working.
Drivers must keep their vehicles neat, clean, and in positive image while working.
Drivers must not be routed early or checked in early from a delivery.
Drivers must complete the Safe Delivery CBT.