Customer Service Rep(05004) - 3801 W Gandy Blvd

Domino's Franchise•Tampa, FL

6d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. The role includes taking orders in person and by phone, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and hygiene, stocking ingredients, completing inventory paperwork, and cleaning equipment and the facility. Team members receive in-store training and support, and the role may offer opportunities to advance into management or franchise ownership. The posting describes a fast-paced, sometimes physically demanding store environment with exposure to varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds, with cases up to 3 feet by 1.5 feet and shelves up to 72 inches high.
Ability to carry items including large cans weighing 3 pounds, 7 ounces; occasionally carry pizza sauce weighing 30 pounds; and carry three pizza dough trays at a time, approximately 12 pounds each.
Ability to push or pull trays on dollies, including stacks approximately 24–30 trays high requiring up to 7.5 pounds of force to push.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously.
Continuous use of hands and eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to distinguish hot and cold surfaces and perform tasks requiring depth perception, near- and mid-range vision, and talking and hearing by telephone.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take and process customer orders by phone and in person.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, approximately daily.
Remove trash and perform other outside tasks as needed.