Customer Service Rep (01054) 10531 Highland Rd

Domino's Franchise • White Lake charter Township, MI

2d • Onsite

About The Position

The Customer Service Representative serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling cash, and preparing high-quality pizzas and other products. The role includes food preparation, portion control, hygiene and food safety, upselling, stocking ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The posting describes the position as potentially part-time or full-time and highlights opportunities for career growth within Domino’s.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touch screen to enter orders.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances for short durations.
• Ability to unload and handle deliveries, including cases weighing up to 50 pounds, and lift items onto shelves up to 72 inches high.
• Ability to carry supplies, including pizza sauce weighing approximately 30 pounds and dough trays weighing approximately 12 pounds each.
• Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, and bend, crouch, squat, and reach as required.
• Continuous use of hands and eye-hand coordination; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
• Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make high-quality Domino’s pizzas and prepare products.
• Maintain food and portion control, hygiene, and food safety.
• Stock ingredients from delivery areas to storage and work areas, including the walk-in cooler.
• Operate equipment and use a computer keyboard or touch screen to enter orders.
• Receive deliveries, take inventory, and complete associated paperwork.
• Clean equipment and the facility, generally on a daily basis.
• Perform outside tasks such as removing trash.

Benefits

• In-store training and support.
• Opportunities for career growth, including paths from customer service to management and franchise ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed