Customer Service Rep(07703) - 702 Highland Ave.
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and co-workers in person and over the phone, entering orders by computer keyboard or touch screen, and handling monetary transactions. Most tasks are performed standing, with frequent walking, reaching, hand use, and repetitive movements. The position may include delivering orders within a designated area and performing related driving and customer-facing duties. Work conditions include exposure to varying weather, temperatures ranging from approximately 36°F in the cooler to 90°F or higher in some work areas, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Duties may take place in cramped spaces, including a walk-in cooler. Physical tasks include lifting deliveries weighing up to 50 pounds, carrying supplies and food, pushing or pulling trays on dollies, bending, crouching, reaching, and occasionally navigating stairs or climbing a ladder. Delivery work may require carrying orders and climbing five or more flights of stairs.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical tasks described, including lifting cases weighing up to 50 pounds and standing for most tasks.
- For delivery duties, ability to drive within the designated delivery area and carry orders while walking and climbing.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and co-workers to process orders in person and over the phone.
- Enter orders using a computer keyboard or touch screen.
- Make correct monetary change.
- Unload bulk product deliveries using a hand truck and stock cases on shelves.
- Deliver pizzas within a designated delivery area when assigned.
- Perform related cleaning, stocking, and maintenance tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
