Customer Service Rep(08214) - 1544 W Redondo Beach Blvd
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role requires communicating with customers and co-workers in person and over the phone, following written instructions, processing payments accurately, and entering orders using a computer keyboard or touch screen. This is a physically active role performed mostly standing, with frequent walking, reaching, and hand use. Duties may involve working in a walk-in cooler and other areas with changing temperatures, food odors, dust, hot surfaces, sharp edges, and moving mechanical parts. The role may also involve unloading deliveries, lifting and carrying items, pushing or pulling trays, bending, crouching, climbing stairs or ladders, and making deliveries by vehicle within a designated area.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Eye-hand motor coordination to make precise movements rapidly and accurately.
- Ability to work with others and independently, perform repetitive tasks, work under stress, and meet strict quality control standards.
- Ability to deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical duties described, including frequent standing and reaching, lifting and carrying items up to 50 pounds, and occasional climbing.
- Ability to drive for deliveries within a designated delivery area when assigned.
Responsibilities
- Operate all equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and co-workers to process orders in person and over the phone.
- Enter orders using a computer keyboard or touch screen.
- Unload ingredient and supply deliveries using a hand truck and stock cases on shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area when assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
