Customer Service Rep (01065) 4048 Grange Hall Rd Suite E
About The Position
A Domino’s Customer Service Rep provides friendly customer service while taking and processing orders, preparing high-quality pizzas, and helping keep the store clean, stocked, and safe. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting presents opportunities to develop a career in store management and franchise ownership. The work involves operating store equipment, handling food and ingredients, processing payments, and communicating with customers and coworkers. Conditions may include varying weather for outside tasks, changing temperatures, food odors and cornmeal dust, cramped spaces, and hot surfaces, sharp edges, or moving mechanical parts. Physical tasks include standing, walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.
- Ability to lift delivery cases weighing up to 50 pounds and to perform the other described ingredient-handling tasks.
Responsibilities
- Demonstrate a friendly, positive attitude and provide customer service.
- Take orders over the phone and in person; receive and process telephone orders.
- Address customer concerns.
- Handle cash and provide correct monetary change.
- Upsell products.
- Make pizzas and prepare other products while maintaining food and portion control, hygiene, and food safety.
- Perform food preparation and general cleaning duties.
- Operate store equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Communicate with customers and coworkers to process orders.
- Unload deliveries and handle, carry, and stock ingredients and supplies.
- Perform outside tasks such as removing trash, and other store maintenance tasks as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
