Customer Service Rep(01148) - 630 S State St

Domino's Franchise•Sparta, MI

4d•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports daily store operations, including taking and processing orders, preparing high-quality pizzas, handling cash, addressing customer concerns, and maintaining food quality, hygiene, and cleanliness. Team members receive in-store guidance from a manager or teammate. The role may be part-time or full-time, and the posting describes opportunities to develop a career in store management and franchise ownership. The position involves operating store equipment, stocking ingredients and supplies, preparing products, receiving telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. Team members communicate with customers and coworkers in person and by phone, and use a computer keyboard or touch screen to enter orders. Work takes place in a store and may include outside tasks such as removing trash. Conditions can include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The job requires standing for most tasks, frequent walking over short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use. Some deliveries include items weighing up to 50 pounds.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries that may weigh up to 50 pounds and carry ingredients and supplies.
Ability to push and pull trays on dollies, and occasionally climb stairs or a ladder.
Ability to bend, crouch or squat, and reach continuously.
Ability to use hands continuously and frequently use forearms and wrists forcefully to shape pizza dough.
Ability to talk and hear on the telephone, and use near- and mid-range vision and depth perception for store tasks.
Ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make high-quality pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Perform food preparation and general cleaning duties.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders.
Remove trash and perform other outside tasks as needed.