Customer Service Rep(01255) - 120 S Dexter St
About The Position
The Customer Service Rep provides friendly customer service and supports store operations by taking and processing orders, handling cash, addressing customer concerns, upselling, preparing food, and maintaining cleanliness and food safety. Team members receive in-store training and support. The role may be part-time or full-time, and the posting describes opportunities to advance from customer service to management and franchise ownership. Work includes operating store equipment, stocking and preparing products, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. The position requires communicating with customers and coworkers, using a computer keyboard or touchscreen to enter orders, handling money accurately, and performing physical tasks throughout the day. Working conditions may include temperature changes, food odors, cornmeal dust, hot equipment, sharp edges, moving mechanical parts, cramped areas, and outdoor tasks in varying weather.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touchscreen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, pulling, climbing, stooping, crouching, reaching, and continuous hand use.
- Ability to lift and unload deliveries weighing up to 50 pounds and to handle other listed food and supply items.
Responsibilities
- Demonstrate a friendly, positive attitude and provide great customer service.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Prepare Domino’s pizzas and other products while maintaining food and portion control, hygiene, and food safety.
- Prepare food and stock ingredients from delivery areas to storage and work areas.
- Operate store equipment.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility, including general cleaning duties and outdoor tasks such as removing trash.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
