Customer Service Rep (01149) 858 S Main St.

Domino's Franchise • Lapeer, MI

14h • Onsite

About The Position

The Customer Service Rep serves customers in a Domino’s store by taking and processing orders, addressing customer concerns, handling cash, upselling, and preparing high-quality pizzas and other products. The role also includes food and portion control, food preparation, hygiene and food safety, stocking ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members receive in-store training and support from a manager or teammate. The posting notes opportunities to grow from customer service into management and franchise ownership.

The job involves operating store equipment and using a computer keyboard or touch screen to enter orders. It requires communicating with customers and coworkers in person and by telephone, following written instructions, making accurate monetary change, and performing calculations. Work conditions may include varying or adverse weather during outside tasks; temperatures from 36 degrees in the cooler to 90 degrees or higher in some work areas; food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.

Physical activities include standing for most tasks, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays on dollies, and occasional climbing, stooping, crouching, squatting, and continuous reaching and hand use. The role may involve working alone or with others, repetitive tasks, stress, and meeting quality standards.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers, including by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touch screen to enter orders.
• Ability to direct activities, perform repetitive tasks, and work alone or with others.
• Ability to work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to stand for most tasks and walk short distances.
• Ability to lift and handle deliveries weighing up to 50 pounds, including lifting cases from the floor and stacking them on shelves up to 72 inches high.
• Ability to carry cans weighing 3 pounds, 7 ounces; occasionally carry pizza sauce weighing 30 pounds; and carry three trays of pizza dough weighing approximately 12 pounds each over short distances.
• Ability to push or pull trays on dollies, with a force of up to 7.5 pounds to push a stack of trays approximately 24–30 inches high.
• Ability to infrequently navigate stairs or climb a ladder.
• Ability to bend forward repeatedly, crouch or squat occasionally, reach continuously, and use one or both hands frequently throughout the day.
• Ability to work around temperature changes, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.
• Ability to talk and hear on the telephone; near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.

Responsibilities

• Demonstrate a friendly, positive attitude and provide great customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make Domino’s high-quality pizzas and prepare products.
• Control food and portions and follow hygiene and food safety practices.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Take inventory and complete associated paperwork.
• Operate store equipment and enter orders using a computer keyboard or touch screen.
• Clean equipment and the facility approximately daily, and perform other general cleaning duties.
• Perform outside tasks such as removing trash.
• Unload bulk product deliveries and move supplies to storage shelves.
• Communicate with customers and coworkers to process orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed