Customer Service Rep(07178) - 1723 NE ANDRESEN RD

Domino's Franchise • Vancouver, WA

12h

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team. The role includes operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members communicate with customers and coworkers in person and by phone, enter orders using a computer keyboard or touchscreen, and may need to read maps and locate addresses within the delivery area.

Orientation and on-the-job training are provided. All positions are part-time unless otherwise stated, and scheduled hours depend on employee availability and store needs. Employees may have the opportunity to move into full-time work if store hours allow and they complete training, reliably work shifts, and communicate their full-time needs to a manager. Opportunities for advancement are available.

The work involves standing for most tasks, frequent hand use and reaching, and occasional lifting and carrying. Team members may unload deliveries, with cases weighing up to 50 pounds, and work around temperature changes, hot surfaces, sharp edges, moving mechanical parts, food odors, and cornmeal dust. Outdoor tasks and deliveries may involve adverse weather.

Requirements

• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
• Navigational skills to read a map and locate addresses within the designated delivery area.
• Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to meet the physical demands of the role, including prolonged standing, frequent reaching and hand use, and lifting or carrying supplies weighing up to 50 pounds.

Responsibilities

• Operate store equipment.
• Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touchscreen.
• Unload and stock bulk product deliveries using a hand truck.
• Perform assigned outside tasks, such as removing trash; delivery-related tasks may also involve driving and couponing.

Benefits

• Medical, dental, and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week.
• Sick pay in accordance with Washington State requirements.
• Opportunities for advancement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed