Customer Service Rep(06479) - 1043 Hickory Creek Blvd

Domino's Franchise•Hickory Creek, TX

17h•Onsite

About The Position

The Customer Service Representative works in a fast-paced Domino’s store, helping the team operate efficiently and prepare and serve customer orders as quickly and safely as possible. The role requires multitasking, a competitive nature, motivation, and strong people skills. Daytime and evening shifts are available, with scheduling flexibility ranging from one shift per week to five or six shifts per week. New team members receive on-the-job orientation and training focused on taking orders, labeling boxes, and making pizzas. Advancement opportunities may include moving from customer service representative to management or other roles within Domino’s and its franchise network. The position involves operating store equipment; stocking ingredients and supplies; preparing products; receiving and processing telephone orders; completing paperwork; and cleaning and maintaining equipment and the facility. Team members communicate with customers and coworkers in person and by telephone, enter orders using a computer keyboard or touchscreen, handle payments and change, and work to meet quality standards and resolve customer concerns. Work takes place in a store with exposure to varied temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Some duties take place outdoors in varying weather. Physical tasks include standing, walking, occasional sitting, lifting and carrying items weighing up to 50 pounds, pushing trays on a dolly, and frequent reaching, bending, and hand use. Occasional crouching, squatting, stair climbing, or ladder use may also be required.

Requirements

Must be at least 16 years of age.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to work alone and with others, perform repetitive tasks, and work adequately under stress.
Ability to meet strict quality-control standards and work well with others.
Ability to satisfy unhappy customers, analyze and compile data, and make judgments and decisions.
Ability to lift and carry items weighing up to 50 pounds.
Ability to perform the physical tasks described, including prolonged standing and frequent reaching and hand use.

Responsibilities

Operate store equipment and maintain store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas.
Receive and process telephone orders and communicate with customers in person and by phone.
Complete required paperwork.
Clean equipment and the facility daily.
Enter customer orders using a computer keyboard or touchscreen.
Handle monetary transactions and make correct change.
Work with team members to meet quality-control standards and satisfy customers.
Perform physical tasks such as unloading and storing deliveries, carrying supplies, moving trays, and cleaning.