Customer Service Rep(04783) - 351 Loucks Rd

Domino's Franchise•York, PA

2d•Onsite

About The Position

The Customer Service Rep provides friendly service to customers in person and over the phone while supporting the day-to-day operation of a Domino’s store. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food and pizzas, maintaining food quality and portion control, and keeping the store and equipment clean. Team members receive in-store training and support from a manager or teammate. The posting describes opportunities to develop a career in the company, including progression from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including lifting cases weighing up to 50 pounds and stacking them on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies; pushing may require force up to 7.5 pounds.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
Ability to use hands continuously and frequently use forearms and wrists forcefully to shape pizza dough.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products.
Maintain food and portion control, hygiene, and food safety.
Perform food preparation and stock ingredients from delivery areas to storage and work areas.
Operate store equipment.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning duties.
Communicate with customers and co-workers to process orders.
Remove trash and perform other outside tasks.