Customer Service Rep (03143) - 5113 FL-674 Suite 117

Domino's Franchise•Wimauma, FL

About The Position

The Customer Service Representative role supports store operations and customer service at Domino’s. Team members take and process orders in person and by phone, address customer concerns, handle cash, upsell products, prepare high-quality pizzas and other food, maintain food and portion control, follow hygiene and food-safety practices, and perform general cleaning. Team members operate store equipment, stock ingredients and supplies, prepare products, take inventory, complete paperwork, and clean the equipment and facility approximately daily. The position involves communicating with customers and coworkers, entering orders using a keyboard or touchscreen, and performing calculations and monetary transactions accurately. The posting also describes delivery-specific duties: delivering products by car to customers, distributing flyers and door hangers, navigating delivery locations, and carrying products while walking or climbing stairs. Delivery requires a valid driver’s license and safe driving record that meet company standards, as well as access to an insured vehicle that can be used for deliveries. Work may involve standing for most tasks, walking short distances, lifting and carrying supplies, repeated bending and reaching, occasional crouching or squatting, and continuous use of the hands. Work conditions can include varying temperatures, adverse weather, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The posting emphasizes training and support from a manager or teammate and opportunities for career development.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to meet the physical demands of the role, including standing, walking, lifting and carrying, bending, reaching, and frequent hand use.
For delivery duties, a valid driver’s license with a safe driving record meeting company standards.
For delivery duties, access to an insured vehicle that can be used for delivery.
For delivery duties, navigational skills to read a map and locate addresses within the designated delivery area.
For delivery duties, ability to navigate adverse terrain, including multi-story buildings and private homes.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare products and food.
Maintain food and portion control and follow hygiene and food-safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate written and verbal instructions and orders to customers and coworkers.
For delivery duties, deliver products by car to customers and distribute flyers and door hangers.
For delivery duties, navigate delivery areas and carry products between the store, vehicle, and customer locations.

Benefits

In-store training and support from a manager or teammate.
Opportunities for career development, including advancement from customer service to management and franchise ownership.

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