Customer Service Rep(04465) - 107 Jordan Plaza

Domino's Franchise•Elizabeth City, NC

16h

About The Position

The Customer Service Rep supports Domino’s Pizza operations by assisting phone and carryout customers in a polite, courteous, helpful, and knowledgeable manner. The role is expected to follow company standards for customer service, personal appearance, food preparation, delivery procedures, and workplace safety. All orders must be repeated to confirm accuracy, and the customer’s name and address must be verified.

Requirements

Drivers must complete Safe Delivery CBT.
Drivers must have $1 in coin change for every delivery.
Follow the stated workplace, customer-service, food-preparation, delivery, and safety procedures.

Responsibilities

Answer phone calls and assist carryout customers politely and courteously, with helpful knowledge of the menu.
Follow the customer WOW steps: apologize, give the customer what they want, and give them something extra.
Maintain a perfect image according to company standards.
For pizza makers, count pepperoni and ham on every order every day, regardless of the amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
For drivers, carry $1 in coin change on every delivery and say, “Let me get your change,” on every order.
Do not carry more than $20 while on the clock, including personal money.
Do not carry a pocket knife or any weapon while working.
Keep driver vehicles neat, clean, and presenting a positive image while working.
Do not route drivers early or check them in early from deliveries.
Wash hands before making products and use only proper product procedures.
Complete Safe Delivery CBT as a driver.
Repeat every order for accuracy and confirm the customer’s name and address.