Customer Service Rep(01633) - 940a Plaza Dr.
About The Position
The Customer Service Rep performs general hourly store-team duties, including operating equipment, stocking ingredients and supplies, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. Orientation and training are provided on the job. The role requires communication with customers and coworkers in person and by telephone, accurate order entry, basic arithmetic and cash handling, and the ability to work independently or with others while meeting quality standards. Work involves standing for most tasks, frequent short-distance walking, and physical activities such as lifting, carrying, pushing, bending, and occasional climbing or squatting. Conditions may include temperature extremes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to work alone and with others, perform repetitive tasks, work under stress, meet strict quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand for most tasks and perform the physical activities described, including lifting deliveries weighing up to 50 pounds and placing cases on shelves up to 72 inches high.
- Ability to work around varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts.
- Near- and mid-range vision, depth perception, and ability to distinguish hot from cold surfaces.
Responsibilities
- Operate store equipment.
- Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and enter orders using a computer keyboard or touch screen.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Unload deliveries using a hand truck and move product to storage and shelves.
- Change prices on signs, wash walls, and perform maintenance as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
