Customer Service Rep(01148) - 630 S State St

Domino's Franchise•Sparta, MI

20h

About The Position

The Customer Service Rep provides friendly, positive service to customers in person and over the phone. The role includes taking and processing orders, responding to customer concerns, handling cash, upselling, preparing high-quality pizzas and other products, and maintaining food quality, hygiene, and safety. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop and advance within Domino’s, including into management and franchise ownership. The job involves operating store equipment, stocking and preparing ingredients, receiving deliveries, taking inventory, completing paperwork, and cleaning the equipment and facility. Team members communicate with customers and coworkers, follow written instructions, use a computer keyboard or touchscreen to enter orders, and handle payments accurately. Work takes place in a store with varying temperatures, including a walk-in cooler and hot work areas, and may involve outdoor tasks in changing or adverse weather. Conditions may include food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The job requires standing for most tasks, walking short distances, lifting and carrying supplies, pushing or pulling trays, and occasional climbing, bending, crouching, squatting, and continuous reaching and hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform physical tasks including standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, occasional climbing, bending, crouching, squatting, and continuous reaching and hand use.
Ability to work around varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products to quality standards.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and prepare products.
Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
Receive deliveries and handle ingredients and supplies.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning and outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.
Follow written instructions and enter orders using a computer keyboard or touchscreen.