Customer Service Rep(06067) - 15530 Old Columbia Pike

Domino's Franchise•Burtonsville, MD

1d•Onsite

About The Position

The Customer Service Rep provides friendly customer service and supports store operations by taking orders, handling customer concerns and payments, preparing pizzas and other products, maintaining food safety, and cleaning the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can offer opportunities for career advancement within Domino’s. The work takes place in a store environment with varying temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. The role also involves occasional outdoor tasks in varying weather conditions. Physical activities include standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including lifting deliveries weighing up to 50 pounds, carrying supplies, and standing for most tasks.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take and process orders by phone and in person.
Address customer concerns.
Handle cash and make correct change.
Upsell products.
Make pizzas and prepare food products.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment and stock ingredients and supplies.
Receive deliveries and move ingredients from the delivery area to storage and work areas.
Prepare products and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning and outside tasks such as removing trash.
Change prices on signs and perform maintenance tasks as needed.