Customer Service Rep(06082) - 11717 Old National Pike

Domino's Franchise•New Market, MD

1d•Onsite

About The Position

Domino's Customer Service Representatives provide friendly customer service while taking and processing orders, preparing food, and maintaining the store. Team members receive in-store training and support from a manager or teammate. The role offers opportunities to develop within Domino's, from customer service to management and potentially franchise ownership. Work may include part-time or full-time hours.

Requirements

Ability to comprehend and give correct written instructions.
Verbal communication skills for interacting with customers and coworkers and processing orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Writing and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and lift deliveries weighing up to 50 pounds, with cases stacked onto shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing approximately 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies; pushing may require up to 7.5 pounds of force.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously in various directions.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.
Ability to work in varying and sometimes adverse weather, changing temperatures, food odors, cornmeal dust, cramped spaces, and around hot surfaces or tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make Domino's pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Perform food preparation and general cleaning duties.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders.