Customer Service Rep(07708) - 10251 Mast Blvd.
About The Position
The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes paperwork, and cleans equipment and the facility. Orientation and training are provided on the job. The role involves communicating with customers and co-workers in person and by phone, entering orders on a computer keyboard or touch screen, and handling monetary transactions accurately. Most tasks are performed standing, with frequent short-distance walking and continuous use of the hands. The position may involve unloading deliveries using a hand truck, lifting cases weighing up to 50 pounds, carrying supplies and food, pushing or pulling trays on dollies, and bending, crouching, reaching, or occasionally climbing stairs or a ladder. Delivery duties may include driving within a designated area, carrying orders to customers, and navigating stairs. Work conditions may include exposure to varying weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Team members must meet quality standards, perform repetitive tasks, work independently and with others, and make judgments and decisions under stress.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to use a computer keyboard or touch screen to enter orders.
- Ability to perform the physical tasks described, including standing, walking, lifting cases weighing up to 50 pounds, carrying supplies, pushing or pulling trays, bending, crouching, reaching, and occasional climbing.
- For delivery duties, ability to drive within the designated delivery area and carry orders to customers.
Responsibilities
- Operate equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and communicate with customers and co-workers in person and by phone.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Enter orders using a computer keyboard or touch screen and handle monetary change accurately.
- Unload bulk product deliveries using a hand truck and move supplies to storage shelves.
- Deliver pizzas, sides, and beverages within a designated delivery area when assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
