Customer Service Rep(08375) - 1075 S Mission Rd.

Domino's Franchise•Fallbrook, CA

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone and in-person orders, takes inventory, completes paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role involves communicating with customers and co-workers, using a computer keyboard or touch screen to enter orders, and handling monetary transactions accurately. The work is primarily performed standing, with short-distance walking and some paperwork completed while seated. Work conditions may include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The position requires frequent hand use and reaching, along with occasional lifting and carrying, pushing or pulling trays, bending, crouching, and climbing. Team members who perform deliveries must drive within a designated area and carry orders to customers, potentially navigating stairs.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between the eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical activities described, including prolonged standing and frequent reaching and hand use; lifting deliveries weighing up to 50 pounds; and occasional bending, crouching, pushing, pulling, and climbing.
For delivery duties, ability to drive within the designated delivery area and carry orders to customers.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area to storage, the work area, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Communicate with customers and co-workers to process orders over the phone and in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Make correct monetary change.
Use a computer keyboard or touch screen to enter orders.
Unload deliveries using a hand truck and move ingredients and supplies to storage shelves.
Deliver pizzas within a designated delivery area, when assigned.