Customer Service Rep(08310) - 1865 Lincoln Blvd.

Domino's Franchise • Santa Monica, CA

3d • Onsite

About The Position

The Customer Service Rep is responsible for operations and team performance during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, cleanliness, marketing, profitability, and adherence to company policies and standards. The role requires setting an example for the crew and delivering strong customer service. Domino’s provides on-the-job orientation and training. The posting describes advancement opportunities from delivery and management roles to franchise ownership or corporate operations. Competitive pay and benefits are offered based on experience; Assistant Managers on the path to General Manager may also be eligible for a monthly bonus.

Requirements

• Ability to use judgment, perform math, and multitask.
• Ability to comprehend and provide correct written instructions.
• Ability to communicate verbally with customers and co-workers in person and by telephone.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touch screen to enter orders.
• Reliable attendance and punctuality, and transportation to and from work.
• Ability to work alone and with others, direct activities, perform repetitive tasks, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to meet the physical demands described in the posting, including standing, walking, lifting, carrying, reaching, bending, and occasional climbing.
• Ability to lift and handle deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
• Ability to work in varying temperatures and other conditions described in the posting, including hot surfaces, food odors, cornmeal dust, cramped spaces, and adverse weather during outside tasks.

Responsibilities

• Oversee everything that happens during the shift, including cost controls, inventory control, cash control, and customer relations.
• Set an example for the crew and ensure policies, procedures, and standards are followed.
• Handle staffing, paperwork, food management, and working to a schedule.
• Maintain store cleanliness and a professional image.
• Support marketing and profitability.
• Operate store equipment and stock ingredients from delivery areas into storage, work areas, and the walk-in cooler.
• Prepare products and receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders in person and by telephone.
• Make accurate monetary change and enter orders using a computer keyboard or touch screen.
• Deliver pizzas within the designated delivery area when assigned.
• Use judgment and multitasking skills while working under stress and meeting quality-control standards.

Benefits

• Competitive pay and benefits based on experience.
• Possible monthly bonus potential for Assistant Managers on the track to become a General Manager.
• On-the-job orientation and training.
• Advancement opportunities within Domino’s, including paths to management, franchise ownership, and corporate operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed