Customer Service Rep(07235) - 4103 SE 82nd Ave.

Domino's Franchise•Portland, OR

1d•Onsite

About The Position

Customer Service Representatives work as part of a Domino’s Pizza store team to serve customers and help prepare and process orders. The position may be part-time or full-time and offers on-the-job orientation and training, with opportunities for advancement into management and other roles. Team members may operate store equipment, stock ingredients and supplies, prepare products, take and process telephone orders, complete inventory and related paperwork, and clean equipment and the facility. The role requires customer and coworker communication, accurate order entry and handling of money, and the ability to perform a range of physical tasks in a busy store environment. Work conditions include exposure to changing and sometimes adverse weather while doing outside tasks, variable in-store temperatures, food odors, cornmeal dust, cramped spaces such as walk-in coolers, hot surfaces and tools, sharp edges, and moving mechanical parts. The job involves extended standing and continuous hand use, plus walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and reaching.

Requirements

Must be at least 16 years of age.
Ability to understand and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical requirements of the role, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous use of hands.
Ability to lift delivery cases weighing up to 50 pounds and handle the other carrying and movement tasks described in the posting.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take and process customer orders over the phone and in person.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Unload deliveries using a hand truck and place supplies on shelves.
Perform outside tasks such as removing trash.
Use a pizza peel and rolling cutter to handle pizzas.
Stock ingredients, clean low areas, and perform other store tasks as needed.