Customer Service Rep(05116) - 4375 Lafayette St
About The Position
Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. The role includes taking and processing orders in person and by phone, addressing customer concerns, handling cash, upselling, preparing food, maintaining food and portion controls, and following hygiene and food-safety practices. Team members also operate store equipment, stock ingredients and supplies, take inventory, complete related paperwork, and clean the equipment and facility. Training and support are provided by a manager or teammate in the store. The work may be part-time or full-time and may fit around school or other commitments.
Requirements
- Ability to comprehend and give correct written instructions.
- Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift delivery cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
- Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
- Ability to push or pull trays on dollies, occasionally navigate stairs or climb a ladder, bend, crouch or squat, and reach continuously.
- Continuous hand use and eye-hand coordination; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
- Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas.
- Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
- Ability to talk and hear on the telephone, use near- and mid-range vision for in-store tasks, perceive depth, and distinguish hot from cold surfaces.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer-service skills.
- Take and process customer orders by phone and in person, including entering orders using a keyboard or touch screen.
- Address customer concerns and communicate with customers and coworkers.
- Handle cash and make accurate monetary change.
- Upsell products.
- Prepare Domino’s pizzas and other products, including food preparation and portion control.
- Follow hygiene and food-safety practices.
- Operate store equipment.
- Stock ingredients and supplies from delivery areas into storage, work areas, and the walk-in cooler.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility, including general cleaning duties.
- Unload and move deliveries, trays, and supplies as needed.
- Perform outside tasks such as removing trash.
Benefits
- In-store training and support.
- Opportunities for career advancement, including paths from customer service to management and franchise ownership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
