Customer Service Rep - Non Exempt
About The Position
The Customer Service Rep works cooperatively with Operations staff and the Branch Manager to grow existing accounts, attract new customers, maintain competitive service rates, increase NNR’s market share, and improve customer service. The role coordinates customer demands between Sales and Operations, handles cargo claims, and closes files. The position provides customer and overseas-partner correspondence and shipping, transaction, and inventory-status information. It also supports sales and operations, maintains customer and inventory records, updates rates and statements, issues invoices, follows up with customers to support satisfaction and resolve complaints, and contacts customers who have not shipped regularly.
Requirements
- High school diploma or GED.
- Thorough knowledge of the international and domestic freight forwarding industry.
- Basic knowledge of sales.
- Knowledge of inventory control.
- Proficiency with PC applications such as Word, Excel, and PowerPoint.
- Ability to use basic math to calculate freight, storage, duty, and other charges.
- Ability to meet the physical demands of light/medium work, including occasionally, frequently, and/or constantly exerting up to 25 pounds of force to lift, carry, push, pull, or otherwise move objects.
- Flexibility to work long hours when required.
Nice To Haves
- Prior customer service experience is preferred.
Responsibilities
- Correspond with customers and overseas partners by email, fax, and other means.
- Provide customers with shipping information and inbound/outbound transaction and inventory status information.
- Conduct telephone sales to prospective customers.
- Update airline rates for Sales department files.
- Set up and maintain customer files and profiles.
- Update inventory data and rate files, and create reports.
- Update statement data and issue customer invoices in a timely manner.
- Follow up with customers after sales and activities to ensure ongoing satisfaction and resolve complaints.
- Contact customers who have not shipped regularly to determine their shipping status.
- Assist Operations staff with correspondence, including emails and faxes.
- Coordinate customer demands between Sales and Operations staff.
- Handle cargo claims and close files.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
