Customer Service Specialist II (Non-Exempt) Heart Hospital

Mercy • Springfield, MO

1d

About The Position

Responsible for processing patient accounts, billing, collection, and all other patient accounting functions in accordance with department and institutional policies and procedures. The position supervises no employees and makes independent decisions about the management of accounts. It involves extensive contact with the public and employees and handling confidential information. All work must be performed in accordance with the mission, vision, and values of Mercy Memorial Health Center.

Requirements

• Training necessary to acquire a high school degree plus specific skills.
• Good investigative skills and telephone techniques.
• Ability to use a CRT, typewriter, and 10-key.
• Good oral and written communication skills.

Nice To Haves

• Previous business office experience.
• Some college education.
• Previous medical business office experience.

Responsibilities

• Process patient accounts, billing, collections, and other patient accounting functions according to department and institutional policies and procedures.
• Make independent decisions regarding the management of accounts.
• Handle extensive contact with the public and employees.
• Handle confidential information.
• Perform work in accordance with Mercy Memorial Health Center’s mission, vision, and values.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED