Customer Service Specialist II
About The Position
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ representative in North America, with 20 locations in the US and Canada. The company is committed to supporting the success of employees, suppliers, customers, and end users involved in HVAC system selection, design, purchase, installation, and maintenance. The Customer Service Specialist II processes and maintains customer orders, provides quotations and information about pricing and parts availability, monitors backorders, verifies shipments, and keeps customers updated on order status. The role also handles customer order changes and shipping information.
Requirements
- High school diploma or GED.
- At least 5 years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment.
- Strong customer service and communication skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Typing speed of at least 45 words per minute.
Responsibilities
- Process customer orders received by phone, email, and other communication channels.
- Enter and maintain accurate customer orders and electronic order files.
- Provide quotations, pricing, and inventory availability for HVAC parts.
- Monitor backorders and process them according to company procedures.
- Verify shipments and provide customers with order status updates.
- Process customer order changes and maintain shipping information.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
