Customer Service Specialist II
About The Position
TECO-Westinghouse Motor Company is seeking a detail-oriented Customer Service Specialist II to provide support to customers and the sales team. The role manages customer orders, provides product and inventory information, coordinates shipments, and supports a seamless customer experience from quote through delivery in a fast-paced manufacturing environment. The specialist processes orders and order changes, provides quotations and order updates, coordinates shipping, and supports Accounts Receivable activities. The role also collaborates with internal departments and maintains compliance with company quality, safety, and ISO 9001 standards.
Requirements
- High school diploma or GED.
- At least 5 years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment.
- Strong customer service and communication skills.
- Excellent attention to detail and ability to manage multiple priorities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Typing speed of at least 45 WPM.
- 10-key by touch proficiency.
Nice To Haves
- Experience using SAP or another ERP system.
- Experience supporting industrial products or manufacturing operations.
- Knowledge of order processing, shipping, freight coordination, and inventory management.
- Strong problem-solving and organizational skills.
- Ability to work independently while collaborating across multiple departments.
Responsibilities
- Process customer orders received by phone, email, and other communication channels.
- Enter and maintain accurate customer orders and electronic order files.
- Provide quotations, pricing, and inventory availability for stock motors.
- Monitor backorders and process them according to company procedures.
- Verify shipments and provide customers with order status updates.
- Process customer order changes and maintain shipping information.
- Generate freight quotes and coordinate shipping logistics.
- Support Accounts Receivable activities, including invoicing, credits, and RMA processing.
- Respond promptly to customer inquiries via phone and email.
- Collaborate with internal departments to ensure accurate and timely order fulfillment.
- Maintain compliance with company quality, safety, and ISO 9001 standards.
Benefits
- Opportunities for professional growth and career development.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
