Customer Service Specialist II

HTS • Dallas, TX

6d

About The Position

The Customer Service Specialist II processes customer orders for HVAC parts and supports customers throughout the order and shipment process. The role provides quotations, pricing, and inventory availability, monitors and processes backorders, verifies shipments, and communicates order status. It also maintains accurate electronic order files and shipping information and processes customer order changes.

Requirements

• High school diploma or GED.
• At least 5 years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment.
• Strong customer service and communication skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Typing speed of at least 45 WPM.

Responsibilities

• Process customer orders received by phone, email, and other communication channels.
• Enter and maintain accurate customer orders and electronic order files.
• Provide quotations, pricing, and inventory availability for HVAC parts.
• Monitor backorders and process them according to company procedures.
• Verify shipments and provide customers with order status updates.
• Process customer order changes and maintain shipping information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED