Patient Service Representative (Non-Exempt)

Mercy • Siloam Springs, AR

2d • Onsite

About The Position

The Patient Service Representative (PSR) is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of patient encounters by communicating applicable patient financial responsibility, requesting and collecting payment, explaining payment options and assistance resources, and accurately documenting financial conversations and outcomes.

This full-time position is with Mercy at the Siloam Springs OB/GYN Clinic. The role requires completing Clinic Core Front Desk Training after hire.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills, with empathy, patience, and the ability to handle inquiries tactfully and diplomatically.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies and procedures.
• Ability to adapt and work effectively under pressure while handling unexpected situations professionally and calmly.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to push, pull, and/or lift 50 pounds occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows.
• Support a positive, seamless experience for patients and visitors.
• Communicate applicable patient financial responsibility and outstanding balances.
• Request and collect payments and explain available payment options and financial assistance resources.
• Accurately document financial conversations and outcomes.
• Respond to patient questions and concerns while maintaining a positive, patient-centered experience.
• Follow and document established patient collection and financial-assistance referral workflows.
• Maintain patient confidentiality and follow privacy policies and procedures.
• Attend and complete Clinic Core Front Desk Training after hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED