Customer Service Rep(01242) - 6539 28th St

Domino's Franchise•Grand Rapids, MI

About The Position

The Customer Service Rep provides customer service and supports daily store operations, including taking and processing orders, handling cash, preparing food, and maintaining cleanliness and food safety. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and offers opportunities for career growth within Domino’s.

Requirements

Ability to comprehend and provide correct written instructions.
Verbal, writing, and telephone skills to take and process orders.
Ability to communicate verbally with customers and co-workers.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and stack deliveries weighing up to 50 pounds onto shelves up to 72 inches high.
Ability to carry supplies, including cans weighing approximately 3 pounds 7 ounces, pizza sauce weighing approximately 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, climb stairs or a ladder infrequently, bend, crouch or squat occasionally, and reach continuously.
Ability to use one or both hands continuously; shaping pizza dough frequently requires forceful use of the forearms and wrists.
Ability to sense hot and cold surfaces; talk and hear on the telephone; use near and mid-range vision; and perceive depth.
Ability to work in varying and sometimes adverse weather, temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces or tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products while maintaining food and portion control.
Follow hygiene and food safety practices.
Operate store equipment.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Perform general cleaning duties, including removing trash and completing other outside tasks.
Communicate with customers and co-workers to process orders.
Use a computer keyboard or touch screen to enter orders.