CUSTOMER SERVICE REP/ATTENDANT

Pivot Parking LLC•Charlotte, NC

18d•Onsite

About The Position

The Event Parking Attendant supports smooth and efficient parking operations during events at designated parking facilities. The role assists attendees with parking, directs vehicle and pedestrian traffic, helps ensure compliance with parking regulations, and provides courteous customer service to contribute to a positive event experience. This is a seasonal, part-time position with 4–6-hour shifts available in the morning, afternoon, and evening. The position typically takes place outdoors in varying weather conditions, including heat, cold, rain, or snow. It requires standing or walking for extended periods and may involve directing traffic in busy or crowded areas. Evening, weekend, and holiday work is common, depending on event schedules.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills, including the ability to interact effectively with diverse individuals in high-pressure situations.
Ability to work efficiently in a fast-paced environment and remain calm under pressure.
Basic math skills and ability to handle cash transactions accurately.
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.

Nice To Haves

Additional education or training in customer service or hospitality.
Previous experience in parking management, event services, or customer-facing roles.

Responsibilities

Direct vehicles to available parking spaces to maximize parking capacity and efficiency.
Assist drivers with maneuvering into parking spaces, particularly in crowded or tight areas.
Ensure vehicles are parked in designated areas and comply with parking regulations and guidelines.
Direct traffic within parking lots to prevent congestion and maintain smooth vehicle flow.
Manage pedestrian traffic to promote safe crossing and reduce conflicts with vehicles.
Communicate with event organizers, security personnel, and law enforcement about traffic-related issues as needed.
Provide friendly assistance, answer questions, and give directions to event attendees.
Respond to inquiries or concerns about parking procedures, payment options, and facility amenities.
Maintain a professional and courteous demeanor when interacting with patrons, exhibitors, and event staff.
Collect parking fees and issue receipts or tickets when applicable.
Handle cash transactions accurately and securely according to established procedures.
Reconcile cash collections at the end of each shift and report discrepancies to supervisory staff.
Explain cashless payment options, including kiosk and pay-by-cell options.
Monitor parking areas for suspicious activity or safety hazards and report concerns to supervisory staff or security personnel.
Promote compliance with parking regulations and safety guidelines to help prevent accidents or incidents.
Assist with emergency procedures, including evacuations or medical emergencies, as directed by supervisory staff.