Fuel Attendant/Customer Service Rep.

Hassan & Sons Inc•Bend, OR

11d•$0 - $17•Onsite

About The Position

The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. The role ensures the safe and efficient operation of fuel dispensing, assists customers inside and outside the store, and maintains a clean, safe, and welcoming environment. It combines customer service, fueling assistance, and adherence to company safety and operational standards. The position works 1:30 PM–10:00 PM, five days a week, with weekends required. It involves frequent standing, walking, bending, and reaching; lifting, carrying, and moving items up to 50 pounds; outdoor weather exposure; and regular exposure to fuel fumes and cleaning chemicals. PPE is provided. Employees must communicate clearly in person and over the phone.

Requirements

High school diploma or equivalent preferred.
Previous experience in retail, fuel service, or a customer service environment preferred.
Basic understanding of fuel safety and compliance procedures preferred.
Ability to complete propane training as required by state or local regulation.
Strong customer service and communication skills.
Safety-focused mindset and attention to detail.
Ability to multitask and stay organized in a fast-paced environment.
Dependability, self-motivation, and ability to follow direction.
Basic computer and POS system proficiency.
Ability to learn and apply fueling and safety procedures.
Team-oriented attitude and flexibility for various duties.
Ability to work 1:30 PM–10:00 PM, five days a week, including weekends.
Frequent standing, walking, bending, and reaching throughout the shift.
Ability to lift, carry, and move items up to 50 pounds.
Ability to communicate clearly in person and over the phone.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, fuel service, or a customer service environment.
Basic understanding of fuel safety and compliance procedures.

Responsibilities

Greet customers promptly and professionally and provide a welcoming experience.
Provide efficient, friendly, and accurate service at checkout and during fueling interactions.
Communicate promotions, loyalty programs, and product recommendations.
Assist customers with fueling, propane dispensing, and other needs.
Handle customer inquiries or concerns and escalate them to management when needed.
Safely operate fuel pumps and propane dispensers in compliance with company, state, and federal safety regulations.
Verify fuel types and pump markings to ensure accuracy and prevent contamination.
Monitor the fueling area for leaks, spills, and hazards; respond promptly and report incidents to management.
Follow safety protocols, including emergency fuel shutoff procedures.
Maintain required training and certifications related to fuel and propane handling.
Process cash, credit, and debit transactions accurately through the POS system.
Perform cash counts, safe drops, and drawer balancing according to company policy.
Verify identification for restricted sales, including alcohol, tobacco, lottery, or credit purchases.
Follow cash-handling and loss-prevention procedures.
Keep interior and exterior station areas clean and well-maintained.
Maintain fuel island supplies, including squeegees, paper towels, and windshield cleaner.
Clean and restock self-serve beverage and food stations, ensuring freshness and quality.
Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways.
Report maintenance issues, pump malfunctions, or safety hazards immediately.
Collaborate with team members to achieve store goals and maintain smooth operations.
Assist with deliveries, stocking, and merchandise rotation.
Support special projects or promotions assigned by management.
Follow company policies, procedures, and operational standards.