Customer Service Reg-Mpg-Pav E Clinic

The Methodist Hospitals • Merrillville, IN

6d

About The Position

Under general supervision, performs work greeting and registering patients by obtaining demographic, financial, and insurance information, along with necessary signatures on forms and documents for physician office visits. Coordinates appointments for all physicians in the practice, schedules diagnostic tests as ordered and follow-up appointments, and provides excellent customer service.

The role supports compliance with applicable accreditation standards and follows required standards of behavior, confidentiality, HIPAA, and corporate compliance policies. The duties listed describe the general nature and level of work and are not an exhaustive list of all responsibilities, duties, or required skills.

Requirements

• High school diploma or GED equivalent required.
• Customer service, reception, filing, or billing experience in a physician's office or hospital.
• Ability to apply medical terminology related to patient visits and future appointments.
• Good computer skills and ability to operate basic office equipment.
• Demonstrated analytical skills.
• Positive attitude, professional courtesy, and compassionate customer service.
• Excellent communication and interpersonal skills.
• Ability to diffuse stressful situations tactfully and professionally and make good decisions in stressful situations.
• Ability to work independently and in a team environment and to multitask.
• Meet the Standards of Behavior outlined in Personnel Policy and Procedure #1, Employee Relations Code.
• Demonstrate knowledge of procedures for protecting and maintaining the security, confidentiality, and integrity of sensitive information.

Nice To Haves

• Certification as a Physician Office Business Administrator is desirable.
• Healthcare/medical experience in a physician's office is preferred.

Responsibilities

• Assist patients with check-in and check-out and prepare medical records for physician visits.
• Direct telephone calls and messages to appropriate persons and provide customer service as needed.
• Initiate scheduling of diagnostic tests and referrals.
• Verify financial information and insurance coverage.
• Verify scheduled appointments and follow up on missed appointments according to protocol.
• Assist in maintaining compliance with regulatory standards applicable to areas of responsibility, as required by accreditation bodies.
• Protect and maintain the security, confidentiality, and integrity of employee, patient, family, organizational, and other medical information.
• Support adherence to federal, state, and local laws, rules, and regulations governing ethical business practices for healthcare providers.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED