Veterinary Receptionist - Mission Viejo, CA

Vetcor • Mission Viejo, CA

1d • Onsite

About The Position

Animal & Bird Clinic of Mission Viejo is hiring three friendly, dependable Customer Service Receptionists who enjoy helping people and thrive in a busy environment. This position is ideal for someone who brings a strong work ethic, a compassionate approach, and the ability to manage multiple priorities without losing sight of the person or pet in front of them. Veterinary experience is helpful, but a positive attitude and willingness to learn are what matter most. This role is an important connection between our clients and the medical team, helping to create a smoother, more compassionate experience for everyone. Opportunities to build veterinary knowledge, develop communication skills, and become part of a team that shares responsibility for keeping the hospital welcoming, organized, and ready to care for pets are available.

Requirements

• A high school diploma, GED, or equivalent.
• Excellent listening, communication, and customer service skills.
• Compassion for pets and the people who love them.
• The ability to respond to clients’ emotions with patience, empathy, and professionalism.
• Strong multitasking and organizational skills.
• The ability to manage several calls, records, and client needs at the same time.
• A dependable work ethic and willingness to learn on the job.
• A positive, fun, and friendly attitude.
• A collaborative, team-first mindset.
• The physical ability to lift at least 45 pounds.
• Willingness to work weekend hours and participate in shared cleaning responsibilities.

Nice To Haves

• Customer service or veterinary reception experience preferred; training provided.

Responsibilities

• Answer incoming calls using a five-line telephone system.
• Schedule appointments and help manage the hospital’s daily calendar.
• Monitor and respond to client emails.
• Make outbound calls to follow up with pet owners.
• Contact other veterinary hospitals to request medical records for shared patients.
• Check patients and clients in and out efficiently.
• Present and explain charges for veterinary services.
• Process payments accurately and professionally.
• Answer client questions about hospital products and services.
• Educate clients about non-medical pet-care topics, including heartworm prevention, flea prevention, house-training, and local training resources.
• Manage electronic medical records, patient charts, and client correspondence.
• Maintain a clean, organized, and welcoming reception area.
• Help keep the interior and exterior of the hospital neat and presentable.
• Participate in shared opening and closing cleaning duties.
• Clean animal waste from the lobby and other hospital areas when needed.

Benefits

• Flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance including medical, dental, and vision (full-time only)
• Supplemental insurance options
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Full-time and part-time opportunities
• Six paid holidays for eligible full-time employees
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED