Temporary Customer Service Professional I
About The Position
Cambia is hiring a temporary, remote Customer Service Professional I to support members, providers, and other health care professionals. The role connects callers with Cambia’s Regence, Asuris, and Bridgespan health insurance plans and provides guidance on benefits, claims, and eligibility. Customer Service Professionals answer incoming calls on recorded lines, investigate questions, advocate for members, and seek support when needed. The role may have the potential to become a Cambia full-time position, but this is not a commitment or guarantee of full-time employment. It is a non-benefited temporary position. Candidates must be located in Washington, Idaho, Oregon, Utah, North Dakota, Minnesota, or Arkansas. Work is remote and requires high-speed wired internet and a private, distraction-free workspace. Employees also need access to a personal mobile device to set up multi-factor authentication. The position may require overtime or work outside normal hours. Upcoming start dates are December 21, 2026, and January 4, 2027. The assigned start date depends on class availability and application date. The hourly pay range depends on location: $21.00–$22.25 for the listed metro areas, or $19.00–$20.25 for the regional locations described in the posting. The role is not eligible for benefits. A background check is required.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, a hospital, a medical office, or a similar industry with extensive customer contact; or an equivalent combination of education and experience.
- Proficient PC skills and the ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude when facing challenges.
- Clear, concise, and empathetic communication when responding to inquiries and requests.
- Proactive problem-solving skills and the ability to ask insightful questions to clarify callers’ needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willingness to learn and adapt to changes in products and regulations and integrate feedback.
- Ability to work collaboratively and independently.
- Ability to handle sensitive and confidential information with discretion.
- High-speed wired internet connection that is not satellite or cellular, with minimum speeds of 5 Mb upload and 10 Mb download.
- Private, distraction-free workspace.
- Access to a personal mobile device to set up multi-factor authentication.
- Ability to work overtime or outside normal hours if required.
- Successful background check.
Nice To Haves
- Knowledge of medical terminology and coding.
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings.
Responsibilities
- Answer incoming calls on recorded lines from providers and current or potential health plan subscribers.
- Provide accurate, compliant guidance on benefits, claims, and eligibility.
- Advocate for callers and research questions when answers are not immediately available.
- Tailor communications to each caller’s needs and maintain a positive, professional approach.
- Identify and address potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing Cambia’s mission and values.
- Collaborate with colleagues and use feedback and learning opportunities to improve skills.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
