Customer Service Professional

Vitesco Technologies•Seguin, TX

About The Position

This role supports supply chain planning and control activities, optimizing processes to ensure customer satisfaction. The position analyzes, calculates, and develops business or functional concepts for the continuous improvement of processes and procedures. It supports account amendments for deliverable orders for automotive clients, monitors shipments and orders, and uses SAP or a similar ERP system to track shipments and identify discrepancies. The role also contributes to improvement projects, specialized analyses, and solutions that support customer and team results.

Requirements

Bachelor’s degree in Supply Chain Management, Business Administration, or a similar field.
0–5+ years of post-graduation experience in customer service, account management, supply chain, or logistics.
Must be authorized to work in the United States without an employment visa or other sponsorship.

Nice To Haves

Experience with SAP or a similar ERP system is highly preferred.

Responsibilities

Support account amendments related to deliverable orders for automotive clients and help ensure seamless fulfillment as a supplier.
Proactively and reactively monitor outbound and incoming shipments and orders, identify errors, and collaborate with customers to resolve issues promptly.
Use SAP to track shipments, identify discrepancies, and contribute to ongoing process improvements.
Analyze processes, identify deficiencies, recommend fixes, and develop recommendations.
Contribute to the implementation of standards and practices.
Contribute to improvement projects using professional scientific or technical methods.
Perform focused, specialized, and in-depth analyses and calculations.
Research, evaluate, and validate information.
Advise management in the employee's area of expertise.
Contribute to overall solutions and support team results.
Plan and oversee non-routine, multi-function projects or processes.
Manage repetitive project or business processes.
Cooperate responsibly with customers, contractors, or vendors.