Customer Service Professional

Troost Cemeteries, Inc.•Merrionette Park, IL

6d•$20 - $20•Onsite

About The Position

The Customer Service Professional provides caring assistance to families in need and thoughtful guidance to families planning in advance. The role is based in Merrionette Park, Illinois, and is full-time. Compensation is $20.00 per hour during training; after training, compensation is commission-based, with expected annual compensation between $65,000 and $95,000. The position requires working on Saturdays in exchange for a weekday off.

Requirements

Be comfortable walking the grounds with families.
Have a desire to help others and earn a competitive income.
Be able to work well independently and as part of a team.
Have excellent organizational skills.
Have good interpersonal and communication skills.
Take a passionate approach to customer service.
Have strong attention to detail.
Be able to commute to Merrionette Park, Illinois.

Nice To Haves

Sales experience is helpful but not mandatory.
Bilingual English/Spanish skills are helpful but not mandatory.
Creative, outgoing, and energetic approach.

Responsibilities

Make sales presentations and sell funeral services and products.
Prospect for customers and obtain referrals.
Answer customers’ questions about products, prices, and availability.
Contact new or existing customers to discuss how specific products or services can meet their needs.
Complete paperwork neatly and accurately, including all interment verification procedures.
Answer telephone inquiries about cemetery products and services for both pre-need planning and at-need preparations.
Make appointments for families to come to the cemetery for arrangements.