Customer Service Professional-Commercial

JP Thomas Company • Sanford, NC

11d

About The Position

Thomas Tire Commercial & Off-Road is seeking a Customer Service Professional to provide customer service, demonstrate integrity in all interactions, and build lasting relationships with customers. The role involves assisting customers with service and maintenance needs, coordinating with technicians, preparing estimates, and explaining recommended services, completed work, and warranties. The position is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• Excellent communication and customer service skills.
• Ability to manage a fast-paced work environment.
• Professional, well-groomed appearance.
• Valid driver’s license.

Responsibilities

• Greet customers in a friendly and timely manner.
• Answer incoming calls.
• Schedule appointments for service and maintenance.
• Listen to customers and document their requests on work orders.
• Consult with technicians about customers’ vehicle needs.
• Determine the cost of replacement parts and/or labor.
• Generate and enter itemized estimates on work orders.
• Provide and explain estimates to customers.
• Advise customers on necessary or recommended services.
• Review and send Digital Vehicle Inspections to customers.
• Review services performed and warranties with customers.
• Check out customers and thank them for their business.

Benefits

• Up to 4 weeks of vacation/paid time off.
• 8 paid holidays.
• Performance-based bonuses.
• 75% employer-paid medical, dental, and vision insurance.
• $25,000 of life insurance per employee.
• Supplemental benefits, including long-term, short-term, and accident coverage.
• 401(k) retirement plan with company match.
• Career path and advancement opportunities.
• In-house training program.
• Discounts on tires and automotive services.
• Company-supplied tools.
• Paid weekly.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed