Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role involves engaging customers and patients, offering assistance with products and services, resolving issues, answering questions, and demonstrating customer-service best practices. Operational duties include processing purchases and payment transactions; recommending products; maintaining merchandise, displays, inventory, and records; following asset-protection procedures and applicable laws for regulated products; and assisting with food handling, stock rotation, and restocking. The associate also provides photo-area services, fulfills web pickup orders, helps maintain a clean and orderly store, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using first-in, first-out practices and restock outs for consumable items.
- Use store systems and equipment with working knowledge.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
