Customer Service Associate - Temporary

Walgreens•Shelton, CT

10d•Onsite

About The Position

Models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. Registers customer purchases, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Shares customer service practices with team members. Supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, taking inventory, and maintaining records. Follows asset protection procedures and complies with laws governing regulated products. Constructs and maintains displays, completes resets and revisions, helps place and rotate food and other consumable products, and restocks items. Provides photo-area services, including digital passport photos and print services, and handles web pickup orders. Helps maintain the interior and exterior of the store, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model and share customer service best practices with team members.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures and comply with state and local laws regarding regulated products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Assist with proper separation and placement of food items according to policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete requested training, PPLs, special assignments, and other tasks as assigned.