Customer Service Associate - Temporary
About The Position
Models and delivers a distinctive, delightful customer experience. Registers sales at an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients by greeting them, offering help with products and services, resolving issues, and answering questions. They model customer-service best practices, including respectful interpersonal habits and Walgreens service traits such as proactively offering help, identifying customer needs, and assisting customers until they are satisfied. The role provides fast, efficient service; recommends items and companion or upgraded products; processes purchases, payments, change, voids, returns, rain checks, refunds, and exchanges; and maintains clean, well-merchandised counters and shelves. Duties also include inventory and record maintenance, receiving and pricing merchandise, implementing asset-protection procedures, complying with laws governing regulated products, constructing and maintaining displays, completing resets, assisting with food separation and stock rotation, and restocking products. The associate uses store systems and equipment, serves customers in the photo area, including digital passport photos and print services, and handles web pickup orders. They help maintain a clean and orderly store, follow company policies and procedures, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model customer-service best practices and Walgreens service traits.
- Recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain displays, complete resets and revisions, and merchandise promotional, seasonal, and sale items.
- Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
