Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and handles sales transactions at an assigned cash register with courteous, fair, friendly, and efficient service. The role supports store operations by assisting customers, recommending products, processing purchases and returns, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset protection and regulated-product requirements. The associate also provides photo-area and web-pickup services, helps maintain a clean and orderly store, complies with company policies, and completes assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
- Assist with food-item separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Use store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
