Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, answers questions, resolves issues, recommends products, and supports store operations across checkout, merchandising, inventory, maintenance, photo services, and web order pickup. The associate follows company policies and procedures, complies with applicable state and local regulations for controlled products, maintains respectful coworker relationships, attends required training, and completes other assignments as directed. This is a temporary position.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer service best practices, including courteous and proactive customer interactions.
- Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
- Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
