Temporary Customer Service Professional I
About The Position
Cambia is hiring temporary, remote Customer Service Professionals I in Washington, Idaho, Oregon, Utah, North Dakota, Minnesota, and Arkansas. The role may have the potential to become a Cambia full-time position, but this is not a commitment or guarantee of full-time employment. The role is non-benefited. Upcoming start dates are December 21, 2026, and January 4, 2027; the assigned date depends on class availability and application date. Customer Service Professionals serve as a connection between Cambia and members, providers, and other health care professionals. They handle incoming calls on recorded lines from providers and current or potential subscribers to Regence, Asuris, and Bridgespan health insurance plans, providing guidance and resources related to benefits, claims, and eligibility. They research questions, advocate for members, and seek support when needed. The position is remote and requires a private, distraction-free workspace and high-speed wired internet that is not satellite or cellular, with minimum upload speed of 5 Mbps and download speed of 10 Mbps. Employees also need access to a personal mobile device to set up multi-factor authentication. Overtime and work outside normal hours may be required. The hourly pay range depends on location: $21.00–$22.25 for the listed metro areas and $19.00–$20.25 for other listed regional locations. HR will provide specific starting pay. The temporary position is not eligible for benefits.
Requirements
- High school diploma or equivalent.
- Six months of customer service call center experience; or six months of customer service experience in insurance, retail, banking, a hospital, medical office, or similar industry with extensive customer contact; or an equivalent combination of education and experience.
- Proficient PC skills and ability to navigate multiple applications while on calls.
- Ability to apply mathematical concepts and calculations.
- Excellent multitasking skills under pressure.
- Resilience, patience, and a positive attitude when facing challenges.
- Clear, concise, and empathetic communication when responding to inquiries and requests.
- Proactive problem-solving skills and ability to ask insightful questions to clarify callers’ needs.
- Sound decision-making and flexibility in a fast-paced environment.
- Willingness to learn and adapt to changes in products and regulations and integrate feedback.
- Ability to collaborate with a team and work independently.
- Ability to handle sensitive and confidential information with discretion.
- High-speed wired internet that is not satellite or cellular, with a minimum upload speed of 5 Mbps and minimum download speed of 10 Mbps.
- Private, distraction-free workspace.
- Access to a personal mobile device to set up multi-factor authentication.
- Ability to work overtime and outside normal hours if required.
Nice To Haves
- Knowledge of medical terminology and coding.
- Experience with AI tools and technologies to enhance productivity and decision-making in professional settings.
Responsibilities
- Guide and advocate for callers by answering questions about benefits, claims, and eligibility and addressing challenging issues.
- Research questions and find answers when information is not immediately available.
- Provide accurate, compliant information with a positive and professional approach.
- Tailor communications to each caller’s needs.
- Identify and address potentially difficult issues before they arise.
- Prioritize caller satisfaction while representing Cambia’s mission and values.
- Collaborate and improve skills through feedback and learning.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
